Every client has different needs and every case has different facts. Therefore, a “one size fits all” approach does not work in the defense of matters in litigation. What works is attentiveness, being available and responsive to clients and providing quality, aggressive and efficient service in protecting our clients’ interests. With each new assignment, it is our job with every case to determine if the case is one to attempt to resolve at an early stage, one to defend through trial or one in which additional information is required before a course of action can be discussed and decided upon by the client and the attorney. In order to make that decision, the client and the attorney need enough information to be able to evaluate a case, analyze the issues and make a well-informed decision on how to proceed. Once a decision is agreed to on strategy, the client and the attorney must develop a course of action that will most effectively take the case to resolution.
On cases to defend, there is a process to follow from identifying our defense strategy early, determining the sources of evidence through relevant discovery of documents and witnesses for executing that defense strategy at trial, aggressively attacking the plaintiff’s case before and at trial, efficiently managing the case and the defendants, thorough reporting and finally effectively presenting that defense to a jury. We and our clients have found that our acquired knowledge learned through defending several cases for the same client has assisted our efficiency. We have worked hard to earn a level of trust with our clients over time; particularly for our clients who have entrusted us to defend their cases through to a jury verdict.
Two keys to the attorney/client relationship are the correct information and good communication. From the initial assessment, there needs to be a plan clearly communicated between attorney and client. Clients demand to be a participant in the decision-making in the course of a case and they only can be effective in doing so when they have all the information they need. It is our job to keep our clients informed. We must advise them of potential and real issues, inform them of case developments, good and bad, what their options are and make recommendations on how to proceed. Reading about events after the fact in a status letter or in a bill is too late.
We strive to maintain ongoing, meaningful communication with every client on every case at each step so everyone is on the same page. While every client has different needs, every client wants something as simple as their phone calls returned promptly. Every client wants consistent, common sense, cost-effective case management from an attorney exercising independent professional judgment on their behalf. We want each of our clients to feel like our most important client. Our size is an asset that will allow us to provide individual attention and immediate response that may not be available from a larger firm.